Knowledge
Your own entries
Holiday closures, new products and answers to frequent questions, added in a few sentences.
Some things are neither on the website nor in a document: the holiday closure, a new product, the answer to the question asked every day. For these there are entries in the Knowledge ▸ Entries tab.
How to write an entry
A title and a few sentences, the way you would explain it to a new colleague:
From the next conversation on, the Talky knows.
Good entries
- One topic per entry. Then the Talky finds it reliably.
- Concrete: dates, prices, the names of things, the way your customers ask.
- Think about expiry: when an offer ends, delete the entry.
Like documents, entries are compared with your website. If an entry contradicts a page, you will hear about it.
Rather try it than read about it? Talk to our Talky, or we'll set up a preview on your own website.